Customer Feedback

Many thanks for the delivery on Monday

 

As usual ON TIME, GREAT PRODUCT, NO PROBLEMS andCOURTEOUS DELIVERY.

 

Thanks to ALL involved

 

I. C.


Hi

 

Thank you very much for the excellent delivery of ourorder.

 

Once again, we feel that we get excellent value formoney.

We purchased wood, coal, firelighters and your deliciouseggs.  The delivery wagon was running alittle late, but they rang us to let us know.

Very good service and we will of course be buying fromyou again.

 

Take care,

Eileen

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I am thrilled with my order of logs!  Ihave never been able to order 8 inch logs anywhere before and having a smallwoodburning stove they are a necessity.
 
The times I have ordered a "dumpy bag" from someone, that has a neatlittle layer of small logs on top and any old rubbish underneath, arecountless.
 
I have moved all of my order to my storage areas and can't see any that won'tgo in my burner.
 
Will definitely order again and will recommend you to my woodburner friends. The lady driver was very friendly and on time.  I cannot fault yourservice.
 
Many thanks
 
R. Kidd January 2011


Dec 10

Just to say a big thank you for the delivery of logs justbefore Christmas. Although the roads were fairly treacherous and very busy withChristmas traffic Caroline rang to say that she intended to drive the 45 milesto us and hoped to be with us at the time booked. She was, having followed thefairly tricky directions on how to find our property and she very helpfullytipped half the load in one location and the other half in another locationwhich involved reversing up an icy slope.

 

The logs were urgently needed for the Christmas periodand Julie in the office had assured us that they would be fully seasoned andmainly Oak, Beech and Sycamore, the better burning hardwoods. We have foundthis to be the case - the logs measured for water content have all been lessthan 25% and they burn very well with few quick burn logs such as Silver Birchin the mix.

Dear Sir/ Madam,

Just a note to thank you for the good service I received last week.
The logs arrived on time and well seasoned, also the lady (that was great in itself) that delivered my logs, had to ring me due to our location being a bit difficult to find, she was polite and an asset to your company.

A. B. Nov 10
 

Thank you once again.  We will certainly be in touch again, and recommend you wholeheartedly to our friends.

 

Take care,

 

Eileen

AUG 2010

A selection of Customers comments we have recieved -

7th January 2010

Just to say thanks for braving the serious ice, snow and cold to deliver our log supply this week.
We had rather cut it fine on our stock and without your delivery would have been dependent on our not to reliable rickety old gas boiler.

Thanks for a very excellent service, not to mention excellent hard wood seasoned logs.


Lymm

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Enquiry : Bloody @#!*% ! Thanks so much for the superb log delivery and stacking service. It's hard to get the volume of logs delivered using other providers as they can't work around the fact that I don't have a drive. Your stacking service is brilliant, and so perfectly done it seems a shame to take logs from the pile. Also, whilst in the past I've had deliveries from other people that seem distinctly under the advertised volumes, yours is great. Value for money and excellent service: thanks again.

Ian

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Enquiry : Hi

I came into your yard on Saturday and would just like to say thank you to the chap who served me, he was really helpful and gave me excellent advice.
I bought six nets of logs, woodcoal, peat and a bag of taybrite, I am really impressed with all of it but the logs are fantastic, I am sorting out a place to store them and I will have a transit delivered, thanks once again

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Just a short note to say than you for the logs and for the excellent stacking service- expertly done I must say!

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Hi - Thanks you for delivering our first order of seasoned logs so efficiently Your driver was very courteous and the seasoned logs are burning well on the open fires and in the log burners I will have no hesitation in recommending you to my friends Thanks once again J. Simpson

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Thank you for a great service and such a fantastic quality product . it seems a shame to burn this timber. many thanks g. qu.

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To whom it may concern Once in a while one has a stunning customer service experience in this country and you managed to do a brilliant job last Saturday. I admit the good weather did make it easier as well

I also have to congratulate you on your website as I had been on a few sites and as a complete moron and newcomer to woodburning stoves I was horrified by the description of the lorries which would come and deliver wood but not deal with slopes etc and possibly be of such a size that they would not fit onto our drive....The fact that you put an actual photo of the delivery vehicle onto the website clinched it for me! many thanks

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Hello Just wanted to thank you for my extremely prompt delivery. I would also like to say thanks to the driver who was lovely and helped my friend and I get the logs and coal upto my house. I look forward to ordering from you in the future. Best regards S. M.

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