Buying From Us
Delivery and Purchase of Goods
Delivery Information – Logs Only
From our production yard your logs will be loaded straight onto one of our transit tippers, if we are expecting bad weather on your delivery day we will ensure all your logs are suitably covered on the vehicle to keep them dry. Please feel free to leave a tarpaulin out so we can cover your logs if you are not going to be in, just add it to your comments or telephone /email the office and they will add this instruction for you
We are able to deliver up to 4 cubic metres of logs in any one delivery slot. There are a number of related products, such as smokeless coals etc that can be added to your log delivery.
On arrival your logs will be tipped as near as possible to your designated area for your convenience. Please advise us of any special circumstances regarding delivery in the ‘additional requirements’ section. A stacking service is available for our customers at an extra cost during busy periods this may not be available. Please telephone the office to arrange.
To keep your fuel costs down it is sensible to purchase as greater load of logs per delivery slot as you can – the more you buy the more you save. You can telephone the yard on the day to answer any questions relating to your delivery on: 07947 735418
Terms and Conditions – General
Grange Farm Logs is a trading style of Grange Farm Enterprises Ltd.
By confirming your order you accept the following Terms and Conditions:
Our prices are subject to change –
Promotional terms only apply in the period stated for the promotion.
Charges for delivery are in addition to the stated product price
Whilst Grange Farm Logs will try to ensure that prices on the web site are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to re-submit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable UK taxes including VAT. All goods are subject to availability.
Any goods, services or information displayed on this web site should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or services on the web site. Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by Grange Farm Logs of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks. No warranties or representations are made about any goods other than as expressly contained in this website.
If goods are found to be faulty, please contact a member of our customer service team on 01925 290062. Grange Farm Logs liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this web site, or from the transaction itself, is hereby excluded. Any injury, damage or loss arising directly from the negligence of Grange Farm Logs or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
While all reasonable care is taken to protect the confidentiality of your credit card details, Grange Farm Logs cannot be liable if, through no fault of its own, these details are intercepted and used by third parties. If payment is made by any of the following: Visa, Switch, Maestro, MasterCard, and Delta the transaction will be handled by Protx.
Time limit for notification of claims – you are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection. Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
Reject the Goods and receive a full refund (excluding delivery charge) within 14 days of notification, whether for change of mind or fault goods;
or have the Goods (or the part in question) replaced free of charge.
Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
replace the Goods (or the part in question) free of charge or at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i)there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii)such loss or damage is not a reasonably foreseeable result of any such breach;
iii)any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted. Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control. We assume no responsibility for the contents of any other web sites to which this Web Site has links.
Right to Cancel – you have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price. During the cooling off period any cancellation must be given by written notice by either party. Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition. The right to cancel this contract will not apply in respect of:
Personalised Goods or Goods made to your specification
Food, drink or other Goods intended for everyday consumption
Contracts for accommodation, transport, catering or leisure services which are arranged for a specific time or date, e.g. train, airline or concert tickets or hotel bookings
In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.